Project Overview
美快跨境电商是一家中型快消品出口企业，主营海外线上市场，业务量大、货物品类多。近年来，随着订单量不断增长和国际物流环境复杂化，传统的物流管理系统已无法满足美快跨境电商对运单可视化和高效操作的需求。基于美快跨境电商探索物流数字化的目标，双方于2024年1月达成合作，决定定制未来云仓官网，升级国际物流运单全流程管理体验。
Case Experience
Project challenges
1. 运单信息分散、数据追踪难：传统EXCEL记录方式费时易错，运单状态无法实时反馈，导致客户和售后频繁查询。2. 下单流程繁琐，响应不及时：客户需要邮件/电话下单，人工分发订单缓慢，不仅降低客服效率，也影响客户体验。3. 缺乏可查询的历史数据报表：主管难以快速获取运单发货、签收等数据，影响运营决策和风控规划。
Related Services
Small program custom development
[Enterprise high-end system customization services] brand official website, e-commerce portal, group station group, marketing creativity, business platform construction, etc., industry-wide coverage, fit user needs, and ultimately present excellent results for the industry's top 100 enterprises to provide professional and practicable digital solutions.
Small program custom development
[Enterprise high-end system customization services] brand official website, e-commerce portal, group station group, marketing creativity, business platform construction, etc., industry-wide coverage, fit user needs, and ultimately present excellent results for the industry's top 100 enterprises to provide professional and practicable digital solutions.
Small program custom development
[Enterprise high-end system customization services] brand official website, e-commerce portal, group station group, marketing creativity, business platform construction, etc., industry-wide coverage, fit user needs, and ultimately present excellent results for the industry's top 100 enterprises to provide professional and practicable digital solutions.
Small program custom development
[Enterprise high-end system customization services] brand official website, e-commerce portal, group station group, marketing creativity, business platform construction, etc., industry-wide coverage, fit user needs, and ultimately present excellent results for the industry's top 100 enterprises to provide professional and practicable digital solutions.
Small program custom development
[Enterprise high-end system customization services] brand official website, e-commerce portal, group station group, marketing creativity, business platform construction, etc., industry-wide coverage, fit user needs, and ultimately present excellent results for the industry's top 100 enterprises to provide professional and practicable digital solutions.
Small program custom development
[Enterprise high-end system customization services] brand official website, e-commerce portal, group station group, marketing creativity, business platform construction, etc., industry-wide coverage, fit user needs, and ultimately present excellent results for the industry's top 100 enterprises to provide professional and practicable digital solutions.
Small program custom development
[Enterprise high-end system customization services] brand official website, e-commerce portal, group station group, marketing creativity, business platform construction, etc., industry-wide coverage, fit user needs, and ultimately present excellent results for the industry's top 100 enterprises to provide professional and practicable digital solutions.
Small program custom development
[Enterprise high-end system customization services] brand official website, e-commerce portal, group station group, marketing creativity, business platform construction, etc., industry-wide coverage, fit user needs, and ultimately present excellent results for the industry's top 100 enterprises to provide professional and practicable digital solutions.
Small program custom development
[Enterprise high-end system customization services] brand official website, e-commerce portal, group station group, marketing creativity, business platform construction, etc., industry-wide coverage, fit user needs, and ultimately present excellent results for the industry's top 100 enterprises to provide professional and practicable digital solutions.
Small program custom development
[Enterprise high-end system customization services] brand official website, e-commerce portal, group station group, marketing creativity, business platform construction, etc., industry-wide coverage, fit user needs, and ultimately present excellent results for the industry's top 100 enterprises to provide professional and practicable digital solutions.
prescription
未来云仓为客户定制了一套基于官网的物流SaaS系统，针对三大挑战分别提供：
1. 运单查询实时可视化：系统接入国际主流物流平台API，自动同步运单轨迹，客户和客服都可一键查询历史及最新运单状态，大幅减少人工跟踪工作；
2. 在线下单功能集成：客户注册后可自主下单，填写发货信息即自动生成运单号 ，后台智能分配至各仓储及物流部门，实现分钟级响应用工；
3. 数据报表自动生成：管理端可设定报表周期并导出订单、签收、异常等关键数据，方便业务复盘和绩效统计。
实施上，系统仅用1周完成部署，随后2周对运营团队和客户进行分批培训，整体上线第4周即可稳定运行。
Project Success
美快跨境电商IT负责人表示：“未来云仓定制化官网让运单管理简单透明了，我们的售后咨询减少了60%。客户都很喜欢自助下单和跟进运单的功能，操作比以前快了一倍。数据统计也自动化，方便我们做市场分析和优化。目前发货出错和延误的情况明显降低，团队工作效率提升了将近40%。我们的海外客户对服务响应速度也非常满意。”
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