Project Overview
杭州莱噢食品有限公司是一家成立于1989年的食品制造和零售企业，专业生产和销售月饼、面包、蛋糕等产品，旗下15家门店遍布临安区域。随着企业规模和门店数量的快速扩大，管理层希望通过数字化工具优化日常门店运营、绩效考评及巡店管理流程，推动企业高效协同，提升整体运营水平。2023年，莱噢食品选择与钉钉专业版展开深入合作，借助数字化手段提升员工绩效管理和门店营运效率。
Case Experience
Project challenges
1. 绩效考核流程复杂：原有门店店长考评依赖纸质表格，需人工记录和汇总，耗时耗力且易出错。店长对分数争议时，过程缺乏量化、难以追溯，常引发扯皮与推诿。2. 门店巡检数据难追踪：巡检结果依赖纸质登记，整改环节缺乏有效反馈和核查，门店是否改进无法实时掌握。3. 工作平台操作繁琐：原有工具功能单调、难以定制，无法满足不同岗位和环节的实际需求，员工使用积极性不高。
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[Enterprise high-end system customization services] brand official website, e-commerce portal, group station group, marketing creativity, business platform construction, etc., industry-wide coverage, fit user needs, and ultimately present excellent results for the industry's top 100 enterprises to provide professional and practicable digital solutions.
Small program custom development
[Enterprise high-end system customization services] brand official website, e-commerce portal, group station group, marketing creativity, business platform construction, etc., industry-wide coverage, fit user needs, and ultimately present excellent results for the industry's top 100 enterprises to provide professional and practicable digital solutions.
Small program custom development
[Enterprise high-end system customization services] brand official website, e-commerce portal, group station group, marketing creativity, business platform construction, etc., industry-wide coverage, fit user needs, and ultimately present excellent results for the industry's top 100 enterprises to provide professional and practicable digital solutions.
Small program custom development
[Enterprise high-end system customization services] brand official website, e-commerce portal, group station group, marketing creativity, business platform construction, etc., industry-wide coverage, fit user needs, and ultimately present excellent results for the industry's top 100 enterprises to provide professional and practicable digital solutions.
Small program custom development
[Enterprise high-end system customization services] brand official website, e-commerce portal, group station group, marketing creativity, business platform construction, etc., industry-wide coverage, fit user needs, and ultimately present excellent results for the industry's top 100 enterprises to provide professional and practicable digital solutions.
Small program custom development
[Enterprise high-end system customization services] brand official website, e-commerce portal, group station group, marketing creativity, business platform construction, etc., industry-wide coverage, fit user needs, and ultimately present excellent results for the industry's top 100 enterprises to provide professional and practicable digital solutions.
Small program custom development
[Enterprise high-end system customization services] brand official website, e-commerce portal, group station group, marketing creativity, business platform construction, etc., industry-wide coverage, fit user needs, and ultimately present excellent results for the industry's top 100 enterprises to provide professional and practicable digital solutions.
Small program custom development
[Enterprise high-end system customization services] brand official website, e-commerce portal, group station group, marketing creativity, business platform construction, etc., industry-wide coverage, fit user needs, and ultimately present excellent results for the industry's top 100 enterprises to provide professional and practicable digital solutions.
Small program custom development
[Enterprise high-end system customization services] brand official website, e-commerce portal, group station group, marketing creativity, business platform construction, etc., industry-wide coverage, fit user needs, and ultimately present excellent results for the industry's top 100 enterprises to provide professional and practicable digital solutions.
prescription
1. 数字绩效考核：通过钉钉专业版的OA审批，定制门店店长绩效考核表。每月初推送至店长，由其在线确认内容，月底提交自评，考核负责人审核后一键汇总及评分，实现了标准公开、过程留痕和自动统计，极大节省人工核算时间并减少争议。2. 巡店数据化管理：利用钉钉专业版搭建营运检查表，实施线上巡检打分和问题自动反馈，门店整改结果实时同步，形成“发现-整改-反馈”的完整管理闭环。3. 个性化特色工作台：莱噢食品定制专属工作台，员工根据岗位分层分类，提升常用应用的触达与使用频率，营造企业归属感。实施周期为1周部署，2周培训及流程调整。关键节点包括绩效考核表搭建、巡检制度上线与员工操作指导。
Project Success
“数字化改革让我们的管理更高效透明。绩效考核更公开公正，员工认同感显著提升。门店巡检发现的问题可在线追踪，整改效率提升了60%。特色工作台让员工按需使用，操作更顺畅。整体工作氛围变得积极，门店标准和服务也实现了提升。——莱噢食品人力资源负责人”
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