Located in the center of Dongguan City, Dongguan Digital Building (fictitious name) is a large-scale office building property management company that serves hundreds of tenant companies. As the occupancy rate of the office building increases, visitors, customers, and partners frequently come in and out, and the demand for visitor registration and site reservation grows. In order to improve management efficiency and optimize visitor experience, Dongguan Digital Building has joined hands with us to custom develop a set of online reservation management applet for the whole process.
(1) Inefficient manual registration: Originally using paper registration and manual scheduling, the front desk is congested when visitors are at their peak, and the registration is often wrong, which can easily cause customers to wait for a long time or even miss important business opportunities. (2) Information security risk: manual registration is easy to lead to leakage of visitor information, difficult to trace back, and data statistics, query is cumbersome, increasing security risks. (3) Confusing venue reservation: various enterprises share public meeting rooms, manual coordination is difficult, often repeated bookings, waste of resources or conflicts. The above problems lead to damage to corporate image and reduced operational efficiency.
Since its launch, more than 90% of visitors to Dongguan Digital Building have chosen online reservation, the queuing problem at the front desk has been basically eliminated, and the efficiency of visitor registration has been improved by 70%. Feedback from the management shows that back-office inquiries are more than 5 times more efficient than before, effectively preventing data confusion and loss. Site conflict cases of resident enterprises have dropped by 80% and the utilization rate of shared facilities has been improved, which has been praised by both owners and tenants. The person in charge of the property said, "This small program really lets us experience the efficiency and ease of use brought by digitization, and customer satisfaction has increased significantly."
