Project Overview:
- Company name: Qihang Manufacturing (fictitious name)
- Industry/Scale: Manufacturing, medium-sized enterprise, 200 employees
- Core business: Manufacture and supply of precision mechanical components
- Background: With the expansion of business, Qihang Manufacturing's original internal operation and customer management processes are increasingly difficult to cope with the daily growth of orders and service demand, and there is an urgent need to improve operational efficiency and customer satisfaction through digital means.
Project Challenges:
1. Inefficient order management: Traditional manual registration and follow-up of orders often resulted in missing information and progress delays, affecting delivery speed.
2. Poor internal communication: production, sales and after-sales teams have fragmented data, which makes repeated communication and manual summarization time-consuming and labor-intensive.
3. Slow customer service response: When customers inquire about order progress and after-sales issues, it requires the cooperation of multiple departments, which results in a long response period and a decline in customer satisfaction.
Customer Evaluation:
Two weeks after the system went online, Qihang Manufacturing's overall order processing efficiency increased by 45%, interdepartmental communication time-consuming was reduced by nearly half, and customer satisfaction increased to 92%. The person in charge said: 'Squirrel Cloud enterprise service applet allows us to manage orders anytime, anywhere, team collaboration is more efficient, and customer issues are responded to in a more timely manner, which is of great help to the digital transformation of the enterprise.'
